Policy and Refund

We are sure you will love your WOODENLUX as much as we do, but if for any reason you are unhappy with your purchase, we will happily provide you with an exchange or store credit (excluding shipping).

Our return period is 14 days from the delivery date.

Full Terms and Conditions:

• items must be returned in new condition;
• Reason for your exchange;
• Must arrive to us same way as we sent it, not broken;
• proof of purchase is required;
• Online orders can be exchanged/credit note;
• Gift Cards cannot be returned or refunded.

Please also note, Customer Service will require photos of any item(s) that arrive in less than perfect condition.

 

How long do I have to return or exchange a purchase?

Our normal return period is 14 days from the delivery date.

Please refer to the Refund Policy above for full terms and conditions.

 

How can I return an Online order?

Please contact customer service via email and provide the following information:

• Online order number;
• Full name;
• Email Address used for the order;
• Photos of the item(s) if they arrived in less than perfect condition;

Customer Service will usually respond within 1-2 business days and advise next steps.

Please refer to the Refund Policy above for full terms and conditions.

 

Can I exchange an Online order?

You are welcome to exchange an Online order with proof of purchase.

Please refer to the Refund Policy above for full terms and conditions.

 

My order arrived to me broken?

We send our items via Post office, we require you to give your parcel a little shake and if you hear any shatter please take pictures/video’s and send to our friendly customer service team to replace your item. 

• Proof of pictures of product
• Proof of arrival date

Questions about the Terms of Service should be sent to us at info@woodenlux.com.au